chronologie

1. Online-Only Payments

To provide a smooth and secure shopping experience for pre-owned luxury items, our store operates online only. All orders must be fully paid online before we proceed with processing and shipping.

We do not offer Cash on Delivery (COD) and we do not operate any physical stores or in-person payment options. Please make sure you are able to complete payment online before placing an order.

2. Available Online Payment Methods

The payment methods available for your order may vary by region and currency. The exact options are always shown at the checkout page. In general, we may support the following categories:

2.1 Credit Card

We accept major international credit cards, such as VISA, Mastercard, JCB and others (subject to availability at checkout).

• Instant authorization: when you confirm your payment, our secure payment gateway processes the authorization in real time.
• Secure processing: all payment data is transmitted via encrypted SSL/TLS connections. Your card details are handled by certified payment providers and are used only to process the current transaction. We do not store your full card number or security code on our servers.
• Billing and posting: the exact posting date, exchange rate (if applicable) and billing details are determined by your card issuer. For any questions regarding charges on your statement, please contact your bank directly.

Before placing an order, please ensure that your card is valid, has sufficient available credit and is enabled for online and/or international transactions.

2.2 E-Wallets & Mobile Payments

For customers who prefer paying via smartphone or digital wallets, we may support selected e-wallet and mobile payment services (for example, Apple Pay, Google Pay, LINE Pay, PayPal, etc., depending on your region and the options displayed at checkout).

• Fast checkout: once your wallet is set up, you can complete payment quickly using biometric or passcode authentication on your device.
• Secure redirect flow: when you select a digital wallet, you will be redirected to the official secure payment page of that service to confirm the transaction. After successful payment, your order status will be updated to “Paid”.
• Possible service fees: if a payment service charges additional fees, these follow that provider’s terms and may be reflected in the final amount shown at checkout.

2.3 Bank Transfer (If Available)

If you prefer to pay via online banking or at a bank counter, you may choose Bank Transfer, where this option is available.

• Bank details: after your order is placed, our dedicated bank account information will be shown on the order confirmation page and sent to you by email.
• Payment deadline: please complete the transfer within X business days from the order date (the exact number of days will be stated on the checkout page or in the confirmation email). If payment is not received in time, we may cancel your order and release the item back to inventory.
• Payment confirmation: once the transfer is completed, please follow the instructions (for example, uploading proof of payment or contacting our customer service) so that we can match your payment with your order as quickly as possible.
• Bank charges: any bank transfer or handling fees are borne by the sender.

2.4 Convenience Store Payment (If Available)

If convenience store payment is enabled for your region, you may see payment code or barcode payment options at checkout.

• Payment code / barcode: after placing your order, a unique code or barcode will be generated and displayed on screen and/or sent to your email.
• Payment deadline: please complete the payment at a designated convenience store before the expiry date shown on the code or barcode. If payment is not made by the deadline, the order will be automatically cancelled.
• Status update: once the in-store payment is completed, it may take approximately 30–60 minutes for the transaction result to be reported back to our system and for your order status to update.

If we do not support this method for your location or store setup, this section does not apply.

2.5 Credit Card Installments (If Available)

For higher-value orders, we may offer credit card installment plans through selected issuers.

• Eligible installment terms and the estimated monthly amount will be displayed on the checkout page when available.
• Whether interest or additional installment fees are charged depends on your card issuer and/or payment provider.
• The final installment schedule and total payable amount will always follow your bank’s official statement.

If installment plans are not offered for your order, this section does not apply.

3. No Cash on Delivery & No Offline Payments

Please note the following important points:

• We do not provide Cash on Delivery (COD).
• We do not offer in-store pickup with payment on site, and we do not accept any face-to-face cash or card payments.
• All orders must be fully paid online before we arrange shipment or further processing.

This setup reflects the nature of pre-owned luxury products, which are usually unique and high in value. Restricting payments to online methods helps us reduce risks related to fake orders, non-collection and damage caused by repeated shipping, so that genuine buyers can receive items in the best possible condition.

4. Special Notes for Pre-Owned Luxury Items

Our store specializes in pre-owned luxury goods. Most items are:

• Unique or available in very limited quantity;
• Listed with detailed descriptions of brand, condition and major defects;
• Not restorable to a “brand-new” state once handled or used.

To the fullest extent permitted by applicable law, our general rule is:

• We do not accept returns or exchanges based solely on change of mind, personal preference, or differences between expectation and actual appearance (including color, size or style), where the item matches the description and photos provided.

However, if any of the situations below occurs, your case may be handled in accordance with our official Return & Refund Policy and applicable consumer laws:

• The product received is materially different from the key information stated on the product page (for example, wrong brand or wrong model).
• There is a major defect or damage that was not reasonably disclosed in the description or photos.
• There is a serious authenticity dispute, and both parties agree to follow a defined authentication or inspection process.

For full details, including procedures, time limits and responsibilities, please refer to our latest Return & Refund Policy. By completing payment, you acknowledge that you understand and accept the characteristics and limitations of purchasing pre-owned items as described.

5. Transaction Security & Data Protection

We understand that purchasing pre-owned luxury items requires trust. To protect your personal data and payment information, we implement the following measures:

• Encrypted connections: our website uses SSL/TLS encryption site-wide. Any data you submit during checkout, including personal details and payment information, is transmitted through an encrypted channel.
• Secure card handling: credit card information is processed by certified payment providers. We do not store your full card number or security code on our servers.
• Limited use of personal data: we only use your personal information to the extent necessary for order processing, payment verification, shipping, after-sales support and legal compliance.

For more information on how we collect, use and protect your personal data, please refer to our Privacy Policy.

6. Frequently Asked Questions (FAQ)

6.1 Why don’t you offer Cash on Delivery?

Pre-owned luxury items are usually high in value and often exist as a single piece. Cash on Delivery carries a high risk of refusal or non-collection, which can result in repeated shipping, additional damage and higher handling costs. To protect both our customers and our inventory, we currently support online payment only and do not offer COD.

6.2 Can I change the payment method after I have paid?

In general, once payment has been completed, the payment method cannot be changed for that order. If you believe you have made a mistake or encounter a special situation, please contact our customer service as soon as possible. We will review the order status and let you know whether cancellation and re-ordering is possible.

6.3 Are returns really not allowed for pre-owned luxury items?

As a rule, we do not accept returns or exchanges for reasons such as “I changed my mind” or “It looks different from what I imagined”, particularly where the item matches the description and photos provided.

However, if there is a material mismatch with the product description, a significant undisclosed defect, or a serious authenticity issue, we will handle the case in accordance with our Return & Refund Policy and applicable consumer laws.

6.4 I have already paid, but my order still shows “Pending Payment”. What should I do?

If you paid via bank transfer or convenience store payment, it may take some time for the payment information to be reported back to our system. If more than 24 hours have passed since you completed payment and your order status has not been updated, please prepare your payment proof (for example, bank slip, receipt or wallet transaction screenshot) and contact our customer service with your order number. We will assist with a manual check.

If you have any questions about payment methods, order security or purchasing pre-owned luxury items in general, please feel free to contact us via the Contact Us page or other customer support channels listed on our site.